Frequently asked questions (FAQ)

When can I expect to receive my order?

  • In order to keep our prices as low as possible for you, Icon Olympus has the products delivered directly to you by the manufacturer or supplier. This is why delivery may take a little longer than you are used to. It takes approximately 1-2 business days for your order to be successfully processed. The average delivery time is approximately 7-8 business days.

What are the delivery costs?

  • When you order from Icon Olympus , you always benefit from free delivery in The Netherlands . 

What payment method do you accept?

  • We accept only PayPal for secure and hassle-free transactions.

How do I track my order?

  • We will send you a tracking code by email. You can track your order using our Track your order page .

How many days do I have to return an item?

  • We offer a 30-day return policy from the date of purchase.

What should I do if I receive a damaged package?

  • We apologize for any inconvenience. Please provide clear photos of the problem, and we will cover the return shipping cost and replace the item free of charge. Contact to arrange the replacement.

What if I want to return an item due to a change of mind?

  • If you want to return an item due to a change of mind or an order error, please note that you will be responsible for the return postage costs. We recommend that you carefully check your order before finalizing it to ensure your satisfaction.

When will I get a refund after returning my product?

  • Once we receive and approve the return, you will be refunded within 14 days to your original payment method.

Can I exchange an item?

  • Unfortunately, we do not accept exchanges. However, you can return your items within 30 days and place a new order.

Do you charge a restocking fee for returns?

  • No, we do not charge a restocking fee for returned items.

Can I cancel an order?

  • We cannot cancel an order once it has been placed. Please check your items carefully before completing your purchase.

Contact information

Store Name: Icon Olympus
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

E-mail: info@iconolympus.com
Telephone: +31616302954

Opening hours:
Monday - Friday: 08:00 - 18:00
Saturday - Sunday 11:00 - 17:00

(GMT+01:00) Central European Standard Time (Amsterdam)